Customer Success Manager CV Example & Writing Guide
A customer success CV should show retention, expansion, and relationship depth. Lead with net revenue retention and health-score improvements.
Recommended CV structure
Summary of book-of-business size
Skills: onboarding, adoption, retention, expansion
Experience with NRR, churn, and CSAT outcomes
Tools: Salesforce, Gainsight, ChurnZero, Zendesk
Education
ATS keywords to include
Use these terms naturally in your summary, skills, and experience sections. Our ATS checker scans for role-relevant keyword density and context.
Quantified bullet examples
Managed $2M ARR book of business, achieving 110% net revenue retention and 95% renewal rate.
Reduced time-to-value by 35% through redesigned onboarding playbook.
Drove 20% increase in product adoption via quarterly business reviews and training.
Other roles
Interview process guides
Know the loop before you walk in. See typical stages for these companies.